We aim to ensure children and families are provided with an orientation procedure that allows the family to transition into the service positively and well-informed, meeting the children and families’ individual needs.

We will ensure that:

• The orientation process is well organised, flexible, and informative.
• Families are offered 2 orientation days ‘free of charge’, however, this process is flexible and can be extended.
• Families will be contacted during the orientation process with updates.
• The family and child/children are introduced to the educators in the room.
• The child and family are respected at all times, acknowledging the individuality of each parenting style.
• Families are encouraged to ring, email, or visit the Service as often as they like when their child has commenced care.
• Families are reassured that if the child is distressed over a long period of time the educators will contact them.